Roadsoft, a specialist in tachograph compliance since 2007, prepared what is so far the largest roll-out of the assistant together with KSZ. Today is the first day that the assistant travels in the cab with every driver.

If a driver commits an infringement – from driving and rest times to operating the device and entering country codes – he receives an explanation via WhatsApp, with a short video alongside it. That gives drivers help with rules that are hard to fathom even from behind a desk.

For KSZ that solves three things at once. The driver is helped at the moment it matters. The follow-up no longer lands as a growing pile of tasks on the transport manager's desk. And because every conversation is recorded as an inspection-ready file, KSZ can demonstrate that it actively follows up infringements.

Manual follow-up no longer feasible

KSZ Transport is growing fast, with more than 100 vehicles and an international driver base. Since the beginning of 2026 the company has been using Roadsoft's analysis software, which showed clearly where drivers would benefit from extra explanation. The catch: following up each driver by hand quickly takes an hour a month. For 181 drivers that is not something you fit in alongside everything else.

On top of that, the Dutch inspectorate ILT is tightening its supervision. Alongside roadside checks, it increasingly relies on digital company inspections and remote enforcement, reading tachograph data from a distance. Follow-up is no longer optional: you have to do it, and during an inspection you have to be able to show that infringements were discussed with the driver.

"For growing transport companies, full tachograph compliance is a considerable challenge. Following up every driver by hand is an enormous job, and really no longer workable. The WhatsApp Assistant takes that work off their hands, and it is good to see how well KSZ is handling this."
- Valentijn Griffioen, Customer Success Manager at Roadsoft

Help for the driver, control for the company

More and more transport companies face the same combination: growing fleets, stricter supervision and little time to speak to every driver. And the tachograph rules are complicated.

Around night work and mandatory breaks it is not always clear what applies when, and incorrect operation of the tachograph or an incompletely entered country code remains a recurring infringement. Following all of that up by hand is a cumbersome task for driver and manager alike.

This is where the WhatsApp Assistant helps the driver on the road. After an infringement it sends a chat message with an explanatory video: what went wrong, and how do you avoid it next time? As a result, drivers make the same mistake less and less often. It also works both ways. The driver can say what was going on – a schedule that was too tight, for instance – so that KSZ can address it together with him. And because the system records every conversation automatically, KSZ always keeps its proof of follow-up inspection-ready.

"For us this is more than compliance. It shows our drivers that we invest in them and want to help them do their work well and with peace of mind."

- Onur Arslan, Managing Director at KSZ Transport

About Roadsoft

Roadsoft makes tachograph compliance straightforward for transport companies. Since 2007, more than 2,500 hauliers across Europe have relied on Roadsoft to stay compliant and avoid fines: from reading and analysing tachograph data to following up drivers with the WhatsApp Assistant, which now supports more than 5,000 drivers every day. www.rs-roadsoft.com.

About KSZ Transport

KSZ Transport is a logistics service provider with sites in Moerdijk and Culemborg and a fleet of more than 100 vehicles. Its services include retail distribution, pharmaceutical and conditioned transport, tautliner transport, walking floor transport and warehousing. KSZ works from three core values – partnership, performance and proactivity – and aims to be among the top ten of the Dutch transport sector within five years. Drivers are trained through an in-house digital academy, with courses such as HACCP, GDP and on-board computer training. http://ksztransport.nl/